Julie Claassen (Director): Top Left
Jonathan Parker (Senior Care Assistant): Top Right
Leanne Christie (Assistant manager): Bottom Left
Hayley Toombs (Manager): Centre
Gail Sammut (Senior Care Assistant): Bottom Right
Our highly qualified and experienced team of professionals are chosen not only for their compassionate nature, honesty, reliability, and sense of commitment and dedication, but also for their desire to go that extra mile, taking care to another level.
All staff including office staff are fully qualified to deliver excellent care, undertaking a minimum of 30 hours professional training. These include the Care Certificate, all aspects of health and safety, emergency first aid, people moving and handling, food hygiene, medication training and safeguarding. Carers complete college and distance learning courses in specialist areas such as Dementia as well as our own in-house training. .
We also regular monitor performance through supervision, appraisals, spot checks and observations.
Evaluation questionnaires are sent out to the people we support on a regular basis and to our care staff. These forms are completed and returned anonymously. Our team review their findings and these are displayed in graph form in our office, compliant with CQC regulations. All reviews are discussed with management who observe their findings, and action is taken to continuously improve the service we deliver.
Our mission is to maintain an excellent service that our team and our clients are proud to be a part of.
Meet the Carers of the month